Name: GISGENERALSERVICES.HelpDesk

Display Field: CREATED_BY

Type: Feature Layer

Geometry Type: esriGeometryPoint

Description:

Service Item Id: 99c4cded87764ce8afc2f040dffa9b61

Copyright Text:

Default Visibility: true

MaxRecordCount: 1000

Supported Query Formats: JSON, geoJSON

Min Scale: 0

Max Scale: 0

Supports Advanced Queries: true

Supports Statistics: true

Has Labels: false

Can Modify Layer: true

Can Scale Symbols: false

Use Standardized Queries: true

Supports Datum Transformation: true

Extent:

XMin: 0
YMin: 0
XMax: 0
YMax: 0
Spatial Reference: 102100  (3857)

Drawing Info:

Renderer:
Simple Renderer:
Symbol:
Style: esriSMSCircle
Color: [0, 166, 116, 255]
Size: 4.0
Angle: 0.0
XOffset: 0
YOffset: 0
Outline:
[0, 0, 0, 255] Width: 1
Label:
Description:
Transparency: 0
Labeling Info:

Advanced Query Capabilities:

Supports Statistics: true
Supports OrderBy: true
Supports Distinct: true
Supports Pagination: true
Supports TrueCurve: true
Supports Returning Query Extent: true
Supports Query With Distance: true
Supports Sql Expression: true
Supports Query With ResultType: false
Supports Returning Geometry Centroid: false

HasZ: false

HasM: false

Has Attachments: false

HTML Popup Type: esriServerHTMLPopupTypeAsHTMLText

Type ID Field: null

Fields:

• OBJECTID ( type: esriFieldTypeOID, alias: OBJECTID )
• CREATED_DATE ( type: esriFieldTypeDate, alias: Created Date, length: 8 )
• CREATED_BY ( type: esriFieldTypeString, alias: Created By, length: 100 )
• EDIT_DATE ( type: esriFieldTypeDate, alias: Edit Date, length: 8 )
• EDIT_BY ( type: esriFieldTypeString, alias: Edit By, length: 100 )
• TIMELINESS ( type: esriFieldTypeSmallInteger, alias: How would you rate the timeliness of the service provided? , Coded Values: [5: 5 - Very Satisfied] , [4: 4 - Satisfied] , [3: 3 - Neutral] , ...3 more... )
• QUALITY ( type: esriFieldTypeSmallInteger, alias: How would you rate the quality of the service provided? , Coded Values: [5: 5 - Very Satisfied] , [4: 4 - Satisfied] , [3: 3 - Neutral] , ...3 more... )
• KNOWLDGEABLE ( type: esriFieldTypeSmallInteger, alias: How knowledgeable was the staff that assisted you? , Coded Values: [5: 5 - Very Satisfied] , [4: 4 - Satisfied] , [3: 3 - Neutral] , ...3 more... )
• COURTEOUSNESS ( type: esriFieldTypeSmallInteger, alias: How would you rate the courtesy of the staff that assisted you? , Coded Values: [5: 5 - Very Satisfied] , [4: 4 - Satisfied] , [3: 3 - Neutral] , ...3 more... )
• OVERALL ( type: esriFieldTypeSmallInteger, alias: Overal, How would you rate your experience? , Coded Values: [5: 5 - Very Satisfied] , [4: 4 - Satisfied] , [3: 3 - Neutral] , ...3 more... )
• INFORMED ( type: esriFieldTypeSmallInteger, alias: In the future, how would you prefer to be informed that your ticket has been resolved? By an email, phone call, or both? , Coded Values: [1: Email] , [2: Phone Call] , [3: Both] )
• SUGGESTION ( type: esriFieldTypeString, alias: Do you have any suggestions or ideas we can use to enhance our level of service?, length: 1000 )
• CALLREQ ( type: esriFieldTypeSmallInteger, alias: Would you like the support center to contact you? , Coded Values: [1: Yes, please have the support center contact me.] )
• TN ( type: esriFieldTypeString, alias: Ticket #:, length: 255 )
• TD ( type: esriFieldTypeString, alias: Ticket Description:, length: 255 )
• TCUS ( type: esriFieldTypeString, alias: Customer:, length: 255 )
• TT ( type: esriFieldTypeString, alias: Type, length: 255 )
• TS ( type: esriFieldTypeString, alias: Section, length: 255 )
• TC ( type: esriFieldTypeString, alias: Category, length: 255 )
• TSC ( type: esriFieldTypeString, alias: Sub-Category, length: 255 )
• RD ( type: esriFieldTypeDate, alias: Resolved Date:, length: 8 )
• RB ( type: esriFieldTypeString, alias: Resolved By:, length: 255 )
• IT_COUNT ( type: esriFieldTypeSmallInteger, alias: How many IT contacts did you have to make to resolve your issue? How many IT contacts did you have to make to resolve your issue? , Coded Values: [1: 1] , [2: 2] , [3: 3] , ...3 more... )
• SHAPE ( type: esriFieldTypeGeometry, alias: SHAPE )
• GLOBALID ( type: esriFieldTypeGlobalID, alias: GLOBALID, length: 38 )

Supported Operations:   Query   Query Attachments   Generate Renderer   Return Updates

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