View In:   ArcGIS Online Map Viewer

Name: GISGENERALSERVICES.HelpDesk

Display Field: CREATED_BY

Type: Feature Layer

Geometry Type: esriGeometryPoint

Description:

Service Item Id: b6c16e580cfb4f248dd6f9f82ac25def

Copyright Text:

Default Visibility: true

MaxRecordCount: 1000

Supported Query Formats: JSON, geoJSON

Min Scale: 0

Max Scale: 0

Supports Advanced Queries: true

Supports Statistics: true

Can Scale Symbols: false

Use Standardized Queries: true

Supports ValidateSQL: true

Supports Calculate: false

Supports Datum Transformation: true

Extent:

XMin: 0
YMin: 0
XMax: 0
YMax: 0
Spatial Reference: 102100  (3857)

Drawing Info:

Renderer:
Simple Renderer:
Symbol:
Style: esriSMSCircle
Color: [0, 166, 116, 255]
Size: 4.0
Angle: 0.0
XOffset: 0
YOffset: 0
Outline:
[0, 0, 0, 255] Width: 1
Label:
Description:
Transparency: 0
Labeling Info:

Advanced Query Capabilities:

Supports Statistics: true
Supports OrderBy: true
Supports Distinct: true
Supports Pagination: true
Supports TrueCurve: true
Supports Returning Query Extent: true
Supports Query With Distance: true
Supports Sql Expression: true
Supports Query With ResultType: true
Supports Returning Geometry Centroid: false

HasZ: false

HasM: false

Has Attachments: false

HTML Popup Type: esriServerHTMLPopupTypeAsHTMLText

Type ID Field:

Fields:

• OBJECTID ( type: esriFieldTypeOID, alias: OBJECTID, editable: false, nullable: false, defaultValue: null, modelName: OBJECTID )
• CREATED_DATE ( type: esriFieldTypeDate, alias: Created Date, editable: false, nullable: true, length: 8, defaultValue: null, modelName: CREATED_DATE )
• CREATED_BY ( type: esriFieldTypeString, alias: Created By, editable: false, nullable: true, length: 100, defaultValue: null, modelName: CREATED_BY )
• EDIT_DATE ( type: esriFieldTypeDate, alias: Edit Date, editable: false, nullable: true, length: 8, defaultValue: null, modelName: EDIT_DATE )
• EDIT_BY ( type: esriFieldTypeString, alias: Edit By, editable: false, nullable: true, length: 100, defaultValue: null, modelName: EDIT_BY )
• TIMELINESS ( type: esriFieldTypeSmallInteger, alias: How would you rate the timeliness of the service provided?, editable: true, nullable: true, defaultValue: null, modelName: TIMELINESS , Coded Values: [5: 5 - Very Satisfied] , [4: 4 - Satisfied] , [3: 3 - Neutral] , ...3 more... )
• QUALITY ( type: esriFieldTypeSmallInteger, alias: How would you rate the quality of the service provided?, editable: true, nullable: true, defaultValue: null, modelName: QUALITY , Coded Values: [5: 5 - Very Satisfied] , [4: 4 - Satisfied] , [3: 3 - Neutral] , ...3 more... )
• KNOWLDGEABLE ( type: esriFieldTypeSmallInteger, alias: How knowledgeable was the staff that assisted you?, editable: true, nullable: true, defaultValue: null, modelName: KNOWLDGEABLE , Coded Values: [5: 5 - Very Satisfied] , [4: 4 - Satisfied] , [3: 3 - Neutral] , ...3 more... )
• COURTEOUSNESS ( type: esriFieldTypeSmallInteger, alias: How would you rate the courtesy of the staff that assisted you?, editable: true, nullable: true, defaultValue: null, modelName: COURTEOUSNESS , Coded Values: [5: 5 - Very Satisfied] , [4: 4 - Satisfied] , [3: 3 - Neutral] , ...3 more... )
• OVERALL ( type: esriFieldTypeSmallInteger, alias: Overal, How would you rate your experience?, editable: true, nullable: true, defaultValue: null, modelName: OVERALL , Coded Values: [5: 5 - Very Satisfied] , [4: 4 - Satisfied] , [3: 3 - Neutral] , ...3 more... )
• INFORMED ( type: esriFieldTypeSmallInteger, alias: In the future, how would you prefer to be informed that your ticket has been resolved? By an email, phone call, or both?, editable: true, nullable: true, defaultValue: null, modelName: INFORMED , Coded Values: [1: Email] , [2: Phone Call] , [3: Both] )
• SUGGESTION ( type: esriFieldTypeString, alias: Do you have any suggestions or ideas we can use to enhance our level of service?, editable: true, nullable: true, length: 1000, defaultValue: null, modelName: FEEDBACK )
• CALLREQ ( type: esriFieldTypeSmallInteger, alias: Would you like the support center to contact you?, editable: true, nullable: true, defaultValue: null, modelName: CALLREQ , Coded Values: [1: Yes, please have the support center contact me.] )
• TN ( type: esriFieldTypeString, alias: Ticket #:, editable: true, nullable: true, length: 255, defaultValue: null, modelName: TN )
• TD ( type: esriFieldTypeString, alias: Ticket Description:, editable: true, nullable: true, length: 255, defaultValue: null, modelName: TD )
• TCUS ( type: esriFieldTypeString, alias: Customer:, editable: true, nullable: true, length: 255, defaultValue: null, modelName: TCUS )
• TT ( type: esriFieldTypeString, alias: Type, editable: true, nullable: true, length: 255, defaultValue: null, modelName: TT )
• TS ( type: esriFieldTypeString, alias: Section, editable: true, nullable: true, length: 255, defaultValue: null, modelName: TS )
• TC ( type: esriFieldTypeString, alias: Category, editable: true, nullable: true, length: 255, defaultValue: null, modelName: TC )
• TSC ( type: esriFieldTypeString, alias: Sub-Category, editable: true, nullable: true, length: 255, defaultValue: null, modelName: TSC )
• RD ( type: esriFieldTypeDate, alias: Resolved Date:, editable: true, nullable: true, length: 8, defaultValue: null, modelName: RD )
• RB ( type: esriFieldTypeString, alias: Resolved By:, editable: true, nullable: true, length: 255, defaultValue: null, modelName: RB )
• IT_COUNT ( type: esriFieldTypeSmallInteger, alias: How many IT contacts did you have to make to resolve your issue? How many IT contacts did you have to make to resolve your issue?, editable: true, nullable: true, defaultValue: null, modelName: IT_COUNT , Coded Values: [1: 1] , [2: 2] , [3: 3] , ...3 more... )
• GLOBALID ( type: esriFieldTypeGlobalID, alias: GLOBALID, editable: false, nullable: false, length: 38, defaultValue: null, modelName: GLOBALID )

Templates:

• Name: GISGENERALSERVICES.HelpDesk
  Description:
  Prototype:
  IT_COUNT: null
  RB: null
  RD: null
  TSC: null
  TC: null
  TS: null
  TIMELINESS: null
  QUALITY: null
  KNOWLDGEABLE: null
  COURTEOUSNESS: null
  OVERALL: null
  INFORMED: null
  SUGGESTION: null
  CALLREQ: null
  TN: null
  TD: null
  TCUS: null
  TT: null
  
  Drawing Tool: esriFeatureEditToolPoint

Capabilities: Query,Create,Update,Delete,Uploads,Editing,Extract

Sync Can Return Changes: true

Is Data Versioned: false

Supports Rollback On Failure: true

Supports ApplyEdits With Global Ids: true

Edit Fields Info:

• Creation Date Field: CREATED_DATE
• Creator Field: CREATED_BY
• Edit Date Field: EDIT_DATE
• Editor Field: EDIT_BY

Supports Query With Historic Moment: true

Supports Coordinates Quantization: true

Supported Operations:   Query   Query Attachments   Apply Edits   Add Features   Update Features   Delete Features   Validate SQL   Generate Renderer   Return Updates   Iteminfo   Thumbnail   Metadata